Privacy Policy

Information We Collect

• Account details you provide, such as email and profile information.
• If you opt in to SMS, your mobile number, selected notification categories, consent text and version, opt-in/opt-out timestamps, and delivery status.
• SMS message content and conversation context needed to deliver replies, ride or volunteer reminders, and future bike valet coordination. We store message text and media counts, but do not support or retain MMS files.
• Group and event information you submit for public pages and management tools.
• Usage and operational data, including logs needed to secure, maintain, and improve the service.
• When social tools are connected, limited Facebook/Instagram account metadata, post content, and comment data required to support publishing and engagement workflows.

How We Use Information

• Provide and operate the 3FP platform and requested features.
• Authenticate users and enforce group permission controls.
• Publish and schedule social posts when explicitly requested by authorized users.
• Send optional, recurring plain-text SMS messages that you request, including reminders for rides you RSVP for, volunteer shifts, messages from event administrators, and bike valet coordination when that feature is available.
• Process HELP, STOP, and START replies and maintain consent and delivery records.
• Respond to support requests, prevent abuse, and comply with legal obligations.

Optional SMS Program

SMS is optional and requires an authenticated user to enter a mobile number, select message categories, and provide explicit consent. You can do this from your Profile or from a ride RSVP or volunteer signup when that option is shown. We do not require a separate app-generated verification code; please enter only a number you control or are authorized to use. Message frequency varies based on your RSVPs, volunteer assignments, and conversations. Message and data rates may apply. Reply STOP to opt out, START to rejoin after opting out, or HELP for help. We send plain text only; multimedia messages are not supported. You can also pause categories from your profile or contact hi@3fp.org.

Facebook and Instagram Data

If you connect a Facebook Page or Instagram professional account, we use Meta APIs to read permitted account metadata, publish posts, and fetch comments for connected assets. Access tokens are stored server-side and are never exposed to clients.

Sharing and Retention

We do not sell personal data. We may share data with service providers that help us operate the platform (for example, hosting, infrastructure, email, database, and SignalWire SMS providers) under appropriate safeguards. SMS providers receive the phone number and message needed to send or receive a text. Data is retained only as long as needed for product operation, consent and delivery records, abuse prevention, compliance, and legitimate business needs.

Your Choices

• You can disconnect social accounts from the group social manager at any time.
• You can pause SMS categories, update your number, or opt out by replying STOP.
• You can request deletion of your account/social data via our Data Deletion Instructions.
• You can request account-related support by emailing us.

Contact

Questions about this policy can be sent to hi@3fp.org.